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It’s so hard for me not to completely lose it on people when they’re being weird with me, but I’ve been working on it man. This older lady I work with told me that I need to “look at things from their perspective, you never know what someone is going through”. Now granted I don’t be giving a shit about whats going on with people, but she has a point. Sometimes someone’s life could be in shambles and you’re just the mf they decided to black on today. Learning to let things go is hard but it’s probably better if I don’t raise my blood pressure for once.
Jun 11, 2025

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i’m definitely not perfect at this. i get upset and offended when people i care about lash out at me, but i’m trying harder to be more empathetic to what they’re going through, especially in the moment when it happens. 🫂
Jan 27, 2025
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It's easy to get trapped in the intense emotions of those moments, and I'm sorry you're feeling that way. Try to distance yourself from the event as much as you can (don't take your work home, do something you enjoy after work, take a de-stressing nap, etc.) I've been in various support positions for over 10 years at this point, and you eventually start to get a thick skin for the irrational jerks out there, but here are some methods you can use to reframe things when it feels like too much: - Think about the relative importance of the task at hand. So many things we get bogged down with in our day to day work is practically meaningless in the grand scheme of things. "We're not saving lives." is a phrase I hear quite a bit, so unless you actually are, it might help to think of how ridiculous it is for the person on the other end to get worked up over something not going as planned. - Consider your worth as an individual in that moment. Just because your job is to help others doesn't mean it's not their job to treat you like a fellow human. I've had several managers over the years that have really stepped up in situations that escalated past the point of reason. Those moments helped me realize I should be advocating for myself more. - Remember you're not responsible for other peoples' reactions. I have seen people start fuming over the most basic of obstacles, while others have approached fairly large problems with a completely calm, collected demeanor. Even if you were at fault for something that got messed up, an explosive reaction from the other side just exposes the type of person they are. It's not about you or your competence! Hang in there, and I hope some of this helps
Aug 13, 2024
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i am still learning this. i try to be an extremely forgiving person (sometimes i struggle); it’s a huge value for me and i don’t want to give that up but i’m still learning how to balance it with boundaries and distance when i need those because i have sometimes been too lax! i keep reminding myself that it’s possible to forgive someone from afar and acknowledge my own feelings/pain even when i understand their situation was not ideal
May 12, 2025

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